FAQ’s

General

Adventure Sports Innovation (ASI) enables consumers to explore and experience innovative gear for outdoor play (land, water, and vr). We create experiences like guided tours, training classes, group events or gear rentals to let guests try out the latest inventions on the market.  We also sell most of the products we carry, including e-unicycles, scooters, e-surfboards, e-bodyboards, water bikes and many more!
We also sell the Swincar electric off-road vehicle (both touring fleets and for individuals). We’re Swincar’s  authorized Sales and Service distributor in the USA, with our headquarters located in Chattanooga, TN.
For more information about us click here.
  • Gear sales, service and support for all of our products are available at our store as of May 18, 2020.
  • Adventures by appointment – call us at (423) 591-5654 or visit our website to book your adventure.  (walk-in guests welcome when no scheduled activities in progress.)
  • Private group events for adults & teens (up to 10 people) your group gets exclusive usage of the VR Simulators and Experience Room in our storefront.
  • Small groups (up to 4 of adults and 1 teen or 5 adults) in the backcountry where each adult drives his/her own Swincar (electric ATV) while enjoying the beauty of Reflection Riding Arboretum and Nature Center
  • Private or semi-private lessons of Personal Transportation Devices such as mini-Segways, e-unicycles and Hovershoes.
  • Rentals of a variety of Personal Transportation Devices such as scooters, mini-Segways, e-bikes for teens & adults to explore Chattanooga 
  • Private guided tour of Chattanooga using our “Little Vehicles” (scooters, mini-Segways, e-bikes, etc.)
  • Rentals of e-jet bodyboards and/or waterbikes (teens & adults) to enjoy biking on the Tennessee river (up to 4 adults for each type of watercraft)
  • Private and semi-private eFoiling lessons with our eFoil surfboard from Lift.
  • Private lessons on your boat for your small group with our Surf Foil board from Lift.

ASI is taking numerous precautions to reduce the potential spread of illnesses such as the Covid-19 coronavirus.  We have carefully reviewed materials published from a variety of sources, and are closely following the guidelines set out in the Tennessee Pledge (tnpledge.com) for non-contact attraction businesses.  This includes but is not limited to:
  • Thorough daily cleanings of all gear

  • Disinfect equipment & high traffic areas between groups

  • Screen all employees reporting to work

  • Provide disposable hygiene masks for every VR guest

  • Reservations encouraged and timed entry for participation in activities. 

  • Social distancing guidelines, e.g., no more than 10 guests in the storefront, lines on floor for spectators, etc.
  • Guests exhibiting flu like / Covid-19 like symptoms will be asked to leave

  • Face masks for our guides when situations may require close proximity to guests

  • Guests requested to use hand sanitizer upon arrival

Our customers have been thoroughly enjoying their adventures!  We receive excellent feedback from our guests about our gear, our experiences, our facility and our whole business model.  We strive to provide personalized attention to all of our guests, and it’s usually pretty clear that our Adventure Guides Love what they do, and love to help our guests try new experiences.     Don’t just take our word for it – click here for all  our reviews across multiple independent platforms (Google, TripAdvisor, Yelp, Facebook).  

If you have a reservation for a  water experience, please arrive 20-30 minutes prior to your scheduled reservation. For any VR experience, 10 minutes is sufficient. If you do not have a reservation, we cannot guarantee availability, so wait times may vary.    Reservations can be booked through our website at adventuresportsinnovation.com, or by phone at (423) 591-5654.

For land activities: comfortable, flexible clothing and closed toed shoes (excluding some, not all, of the virtual reality machines- ask for specifics). For Swincar, we highly recommend long pants (not shorts).  For water activities, we recommend athletic swimwear, and bringing a change of clothing (we have changing rooms on premises).

Gratuities are neither expected nor required, but are always appreciated. If you’ve had service that’s gone above and beyond your expectations feel free to tip your Adventure Guide directly, or you can ask a staff member to add your contribution to the “Team Tips” jar, or to add-on an e-Tip for your guide with your credit card.  


If you enjoyed your adventure, we love when you share your feedback with us on social media, such as Facebook, or Trip Advisor!

Yes, we periodically set up group events for local riders, usually at a nearby park, but we’re open to creative ideas.  We had our first community event riding in local a parade!  


Can I invite others to these events?

Let us know (info@adventuresportsinnovation.com)  if you have friends that can ride an EUC that you think we should invite.  If a non-rider wants to join, send them our way for a training class in advance of the date!

Of course, your family and friends are welcome to hang out with us at the park, but we’re NOT planning to giving introductory unicycle lessons at this event.

Will there be food/drinks?

ASI will bring a big water cooler and light snacks. For those interested, we may head over to a restaurant nearby for a drink and a bite to eat afterwards.

What if I don’t have an e-unicycle?

We’ve got you covered!  If you don’t already own a unicycle, we’ve got a really good price for you to rent a Solowheel Glide 2 rental (and safety gear).  Just $15 for our 90 minute gathering!

Please contact us in advance of the event to arrange rental details (must pay with credit card to cover damage waiver).

Purchases

Yes, we sell all the gear offered in our experiences, so that you can “Try before you buy” !!   Most of our products can only be purchased in a few locations, or on line directly from the manufacturer. You’ll find that our pricing is competitive with any other authorized source, and we budnle in outstanding service and support.  

 

Note that we currently do not offer on-line sales, as we are seeking to personalize the buying experience for these innovative new products, and ensure that our customers make informed decisions, and know how to use and care for their new gear.     If you can’t visit us in person, give us a call or drop us an email.  We already have customers all over the country seeking our input and buying our products.       

ASI is currently the only authorized dealer for the Swincar in the USA.  This electric all terrain vehicle (ATV), which is also known as the Electric All Terrain Pendular Quadricycle, is available for pickup at our Chattanooga location, or can be delivered throughout the country.   The Swincar is available as a single seat model, as a tandem two seat model, or our mobility model can be equipped with adaptive devices to support those with special needs.   

 

 

For individuals looking to purchase their own vehicle, we have created a special program to support owners that may be far from our currently available service locations, including initial personalized training sessions, maintenance and care instructions and videos, on on-going support for owners. 

 

Adventure Sports Innovation is working to build a network of touring fleets around the country, as well as vehicle dealers and service locations.  If you’re interested in  becoming a dealer or a purchasing a fleet of vehicles for your business, we’d be happy to work out the details, and help you set up a successful business operation.   

 

 We’ll be happy to connect by phone (or call us at (423) 591-5654 or by email (info@adventuresportsinnovation.com) – we love to talk about the Swincars!

Reservations can be made on our website www.adventuresportsinnovation.com (use the “Book Now” feature) or calling by 423-591-5654.

Yes, you can buy gift cards on our main web page (click here), in the Book Now section of our website, or at the storefront. The minimum purchase is $10 and they can be used for Experiences or Gear Purchases.    

 

We also offer Family Adventure Gift Certificates starting at $250.   Your family gets an extra bonus of 15% of the value at purchase, valid for Experiences and Group Events. How it works: If you purchase a $300 value Family Certificate, at checkout you pay only $255, that’s a built in savings of 15%!   Click here to purchase.

We are happy to customize experiences for group events.  We offer special packages for Team Building events, for Celebrations, like birthday parties or bachelor/bachelorette parties, and for Field Trips from schools or camps.    Adventure Sports Innovation has created unique packages featuring adventures on our innovative gear, as well as specialized content that has delighted every group that has trusted us with their special outing or activity. 

 

Are you celebrating something special?  trying to form a deeper team bond?   Ask how we can help – we have lots of great ideas!   Please call the store (423) 591-5654 or email us at info@adventuresportsinnovation.com for more information.

We are happy to customize experiences for group events, and some of our adventures can be transported and set up at appropriate locations.   As a recent example of this, Adventure Sports Innovation set up and adventure at the Discovery Museum in Chattanooga, featuring both our Vertigo virtual reality experience plus training sessions on our self-balancing equipment.    

 

Are you celebrating something special?  trying to form a deeper team bond?   Ask how we can help – we have lots of great ideas!   Please call the store (423) 591-5654 or email us at info@adventuresportsinnovation.com for more information.

ASI allows for cancellation with a full refund up until 10-days before your scheduled activity. ASI allows for rescheduling up until 3-days before your scheduled activity. If ASI cancels due to inclement weather or otherwise, rescheduling of activity is at your convenience for up to 12 months. ASI reserves the right to cancel rentals and tours due to inclement weather or product servicing. For sales of products, we offer refunds within 15 days & store credit for 45 days, both assuming the packaging is unopened and the item is unused.

Store

Adventure Sports Innovation is located at 191 River Street, on the North Shore of Chattanooga. We are conveniently located next to Coolidge Park, across from the carousel. Click here to view our parking map.

Following Covid-19 guidelines, ASI was temporarily closed from March 19, until our planned re-opening on May 16, 2020 

Our normal hours are: 

Thursday 11:30a.m. to 6:00p.m.
Friday      11:30a.m. to 6:00p.m.
Saturday 11:00a.m. to 7:00p.m.
Sunday   11:30a.m. to 6:00p.m.
Monday  11:30a.m. to 6:00p.m.
Tuesday & Wednesday    Closed

Special hours for group events available upon request – please call (423)591-5654

Public parking lots are available surrounding Coolidge Park and Frazier Avenue. Click here to view our parking map.

We do have changing rooms and lockers available in our store, as well as a guest restroom.  There are no showers on-site

Lockers for wallets, small purses, shoes, and cell phones are available.

Experiences

Most experiences are rain or shine unless otherwise noted. Anyway, we keep a close eye on weather and would let you know of any changes. You’re always welcome to contact us at info@adventuresportsinnovation.com or call 423-591-5654

–  Virtual reality experiences are great for most ages!  We do require a minimum height of 36 inches, and parental supervision for children less than 12 years old.

–  Water outdoor experiences at ASI are designed for individuals 12 years old and older. The surfboards (lift eFoil )  are for ages 16 and above.

–  Personal Transport Device training in our experience room in shop are designed for ages 9 and older – these younger guests may only participate with parental supervision at all time. Rentals are for riders 12+ years.

–  Swincar guided tours are for licensed drivers 18 years and older, 6’5″ tall and 285lbs.

Note:  ALL experiences require a signed waiver, with a parent/guardian signature for guests younger than age 18.

– For bodyboards minimum age is 12 years old and at least 58” tall
– For waterbikes minimum age is 12 years old and at least 60” tall
– For e-surfboards, the minimum age is 16
– Guests must know how to swim
– Guests must wear the ASI provided personal flotation device at all times while on the water
Weight recommendations:
– Kymera e-jet bodyboard less than 200 lbs.
– Lift eFoil less than 235 lbs.

The level of training provided varies based on the activity, but our style is to ensure that our guests receive a very personalized experience, with hands-on training on the equipment you’ll be using, provided by our seasoned Adventure Guides.    All participants are provided an Experience Training that includes safety instructions, required protective gear and detailed user instructions.   Beyond that – there’s coaching, guiding, helping, whatever it takes…  We teach guests how to get up and ride on a wide variety of equipment, and love to see that special moment when they realize that they’ve got it – up and riding on a new piece of equipment that seemed totally alien just before the lesson started…

The person making the reservation will receive an email with a link to complete all the waivers that can be accessed and signed online. At the end of the waiver, you will see an option to enter the email(s) of any other participant(s). Hit <send> and they will also get an email with their waivers from the system. Alternatively, you may just forward them the email with the link.

Should there be any issue, or if you’d like to check out our waiver form prior to signing up for your adventure, you can click here to access a pdf version of the waiver forms (Liability Waiver & Rental Agreement). You can send a signed electronic version via email to info@adventuresportsinnovation.com .  Alternatively, you may print the form, sign it and send us back a scanned version or a photo of all pages, or bring it with you and give to our staff member prior to your activity.

While many of our experiences were designed for adults and young adults, adventurous older kids are welcome too!  ASI takes many precautions to make our experiences as safe as possible for all guests, including requiring various safety gear at all times, and providing detailed safety briefings before adventures and training on safe practices.    As with any physical activity, participants are responsible for their own safety, and therefore we have set some minimum ages or sizes for key activities.   

 

Minimum age for our personal transportation devices is 9 in a supervised setting, 12+ years old for outdoor rentals.  Bodyboards are for ages 12+ and 58″ tall, surfboards are for riders 16 years or older.  Swincar drivers must be 18+ with a valid drivers license.

 

Our virtual reality simulators are open for guests over 36″ tall, which is around ages 3 to 5.  Adventurous kids will love it, be parents should be aware that the experiences are fairly intense, and may not be appropriate for all children.   For our youngest guests, we generally will screen them before the adventure – no one should be forced to participate if they are not ready!   

Rentals

To rent our “Little Vehicles” riders need to: a) Be over 12 years old, b) demonstrate proficiency on the device of your choice for an ASI staff member, c) have a signed waiver (if younger than 18, it has to be signed by a parent or guardian).  Equipment rentals must be made by an adult over 18 years old, and must use a credit card for payment, which is also used as security in case of loss or damage to our equipment during your rental.

Other

Yes! We’re hiring already for our spring/summer season Adventure Guides and Adventure Specialist:VR  – click on each position name to see the full job description. If interested please send your resume to HR@adventuresportsinnovation.com.

Click to Call Now

Coming soon!

Sign up for our Newsletter to receive important updates!

Sign Up for Newsletter