FAQ’s

What is Adventure Sports Innovation (ASI)? ASI enables consumers to explore and experience innovative gear for outdoor play (land, water, and vr). We train, rent, and sell devices such as e-unicycles, scooters, hoverboards, e-surfboards, e-bodyboards, water bikes and many more! For more information about us click here.
Can I buy gear at your store? Yes, we sell all the gear for land and water we have in our store, and you can “Try before you buy” !! 

 

Where is your store located?Located at 191 River Street on the North Shore of Chattanooga. We are conveniently located adjacent to Coolidge Park, across from the carousel. Click here to view our parking map.
What are your hours of operation? Thursday 11:30a.m. to 6:00p.m.
Friday      11:30a.m. to 6:00p.m.
Saturday 11:30a.m. to 6:00p.m.
Sunday   11:30a.m. to 6:00p.m.
Monday  11:30a.m. to 6:00p.m.
We will be closed on       
        Thursday November 28, 2019 – Thanksgiving Day
        From Monday December 30, 2019 to Thursday January 9, 2020
Special hours for groups upon request – please call (423)591-5654
What do our customers say about us?
Click here for all  our reviews in the various platforms (Google, TripAdvisor, Yelp, Facebook)

 

Where can I find the activities waiver?The person making the reservation will receive an email with a link to complete the waivers online. At the end of the waiver, you will see an option to enter the email(s) of the other participant(s). Hit <send> and they will also get an email with their waivers.

Should there be any issue, you can click here to access a pdf of the waiver. You can send a signed electronic version via email to info@adventuresportsinnovation.com works best.  Alternatively, you may print the form, sign it and send us back a scanned version or a photo of all pages, or bring it with you to hand it before your activity.

Is it safe for my children? While many of our experiences were designed for adults and young adults, adventurous older kids are welcome too!  ASI takes many precautions to make our experiences as safe as possible for all guests, including requiring various safety gear at all times, and providing detailed safety briefings before adventures and training on safe practices.  As with any physical activity, participants are responsible for their own safety, and therefore we have set some minimum ages for key activities.

 

What are the minimum required ages, heights, and/or weights for the various activities?

–  Virtual reality experiences are great for most ages!  We do require a minimum height of 36 inches, and parental supervision for children less than 12 years old.

–  Water outdoor experiences at ASI are designed for individuals 12 years old and older. The surfboards (lift eFoil + Carver)  are for ages 16 and above.

–  Personal Transport Device training in our experience room in shop are designed for ages 9 and older – these younger guests may only participate with parental supervision at all time. Rentals are for riders 12+ years.

–  Swincar guided tours are for licensed drivers 18 years and older.

Note:  ALL experiences require a signed waiver, with a parent/guardian signature for guests younger than age 18.

 

Do you offer gift cards? Yes, you can buy gift cards (click here), or  in the In-store section of our homepage,  or at the storefront. The minimum purchase is $10.

 

What training do you provide?All participants are provided an Experience Training that includes a briefing from staff regarding guidelines for use, required protective gear and detailed user instructions.

 

Who can rent Personal Transportation Devices (PTDs)?To rent PTDs you need: a) To be over 12yrs, b) demonstrate proficiency on the device of your choice for an ASI staff member, c) Have a signed waiver (if younger than 18, it has to be signed by a parent or guardian) and,  and a credit card on file.

 

How do I make a reservation?Reservations can be made on our website (Book Now) or calling by 423-591-5654

 

How early should I arrive? If you have a reservation for a land or water experience, please arrive 20-30 minutes prior to your scheduled reservation. For any VR experience, 10-15 is sufficient. If you do not have a reservation, we cannot guarantee availability, so wait times may vary. 

 

What should I wear? For land activities: comfortable, flexible clothing and closed toed shoes (excluding some, not all, of the virtual reality machines- ask for specifics). For Swincar, we highly recommend long pants (not shorts).  For water activities, we recommend athletic swimwear, and bringing a change of clothing (we have changing rooms on premises).

 

Am I expected to tip my Adventure Guide? Gratuities are neither expected nor required, but are always appreciated. If you’ve had service that’s gone above and beyond your expectations feel free to tip your Adventure Guide directly, or you can ask a staff member to add your contribution to the “Team Tips” jar, which is used to fund outings and activities for our staff.  If you enjoyed your adventure, we love when you share your feedback with us on social media, such as Facebook, or Trip Advisor!

 

Do you have showers/changing rooms?We do have a limited number of changing rooms, there are no showers on-site. 

 

Do you have lockers for personal items? Lockers for wallets, small purses, shoes, and cell phones are available.

 

Where do I park?Public parking lots are available surrounding Coolidge Park and Frazier Avenue. Click here to view our parking map. 

 

Can I book private parties or group activities?Yes! We offer customized group events, for all types of celebrations (birthdays, anniversaries, family gatherings, etc.) as well as corporate outings and team building events. You can call at (426)591-5654, email us at sales@adventuresportsinnovation.com or click here.  We even offer now special “Glow” parties ! 

 

Is my activity rain or shine?Most experiences are rain or shine unless otherwise noted. Anyway, we keep a close eye on weather and would let you know of any changes. You’re always welcome to contact us at info@adventuresportsinnovation.com or call 423-591-5654

 

What is the Refund Policy?ASI allows for cancellation with a full refund up until 10-days before your scheduled activity. ASI allows for rescheduling up until 3-days before your scheduled activity. If ASI cancels due to inclement weather or otherwise, rescheduling of activity is at your convenience for up to 12 months. ASI reserves the right to cancel rentals and tours due to inclement weather or product servicing. For sales of products, we offer refunds within 15 days & store credit for 45 days, both assuming the packaging is unopened and the item is unused.

Does ASI offer Memberships?Yes!  We have designed three types of membership programs.

1) The Multi-Adventure Membership provides a discount on ALL ASI experiences, trainings and rentals.

2) The Personal Transport Adventure Membership provides discounts on training and rentals of our full line of personal transport devices.

3) The Rent-To-Own PTD Membership allows you to rent equipment from ASI at deep discounts, plus it lets you apply part of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle.

Our Adventure membership programs are designed for those who want to use all or some of ASI’s innovative products on a frequent basis and learn from our expert trainers, while benefiting from discounted pricing on ASI experiences. Benefits include:

40% discounts on membership specific rentals

40% discounts on beginner, intermediate and Masterclass level training

15% discounts on private parties and events

15% Friends and Family discounts for ASI experiences

ASI branded high-quality T-Shirt

Invitations to participate in competitions and meet-ups

Invitations to members-only events, such as demo product testings

Newsletter just for members

Costs:

Individual memberships start at $30 per month for Multi Adventure, or just $20 per month for Personal Transport memberships.

Discounted membership pricing available for families.

Value: Your membership pays for itself after just 2 experiences per month

Rent-To-Own PTD Membership:

ASI’s rent-to-own Personal Transport Device (PTD) membership program provides very steep discounts on rentals for a one, two or three month time period, allowing you to use and practice on ASI gear, while you save money to purchase your desired product.   If you meet your rental goals, we will apply a portion of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle.   Costs: Pricing varies depending on desired equipment and time frames.

For more details, please come by our store, or call (423) 591-5654.

Is ASI hiring? Yes! We’re hiring  Adventure Guides and Adventure Specialist:VR  – click on each position name to see the full job description. If interested please send your resume to HR@adventuresportsinnovation.com

Can ASI come to my property (Lake or Land)?Group sales and tours are handled on in individual basis. Please call the store (423)591-5654 or email us at sales@adventuresportsinnovation.com for more information.

Are there weight or age restrictions for Watercrafts?

– For bodyboards minimum age is 12 years old and at least 58” tall
– For waterbikes minimum age is 12 years old and at least 60” tall
– For e-surfboards, the minimum age is 16
– Guests must know how to swim
– Guests must wear the ASI provided personal flotation device at all times while on the water
Weight recommendations:
– Onean Carver less than 185 lbs.
– Kymera e-jet bodyboard less than 200 lbs.
– Lift eFoil less than 235 lbs.

 

Do you have community events for e-unicycle (EUC) riders?

Our first event will be on May 23, 2019 at 6:30-8pm, held at Enterprise South Nature Park, 190 Still Hollow Loop, Chattanooga, TN 37416.   We’ll meet at parking lot #4, on the loop road around the perimeter of the park.

Can I invite others to this event?

Let us know (info@adventuresportsinnovation.com)  if you have friends that can ride an EUC that you think we should invite.  If a non-rider wants to join, send them our way for a training class in advance of the date!

Of course, your family and friends are welcome to hang out with us at the park, but we’re NOT planning to giving introductory unicycle lessons at this event.

Will there be food/drinks?

ASI will bring a big water cooler and light snacks. For those interested, we may head over to a restaurant nearby for a drink and a bite to eat afterwards.

What if I don’t have an e-unicycle?

We’ve got you covered!  If you don’t already own a unicycle, we’ve got a really good price for you to rent a Solowheel Glide 2 rental (and safety gear).  Just $15 for our 90 minute gathering!

Please contact us in advance of the event to arrange rental details (must pay with credit card to cover damage waiver).

Click to Call Now

Coming soon!

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