FAQ’s

What is Adventure Sports Innovation (ASI)? A pioneer of new technology for outdoor adventures, ASI provides a variety of fun experiences that individuals 12 years old and over can ride, drive, fly, play, or use interactively. The Virtual Reality experiences are available to all 36″ in height and over.
Where is your store located?Located at 191 River Street on the North Shore of Chattanooga. We are conveniently located adjacent to Coolidge Park, across from the carousel. Click here to view our parking map.
What are your hours of operation? 
Thursday 11a.m. to 6:30p.m.
Friday       11a.m. to 6:30p.m.
Saturday 11a.m. to 7:00p.m.
Sunday   10a.m. to 7:00p.m.
Monday  12p.m. to 6:00p.m.

What do our customers say about us?

 

Is it safe for my children?Land and Water experiences at ASI are designed for individuals 12 years old and older. Virtual reality experiences require parental supervision for children ages 6-12 and all virtual reality experiences require a minimum height of 36 inches.

What training do you provide?All participants are provided an Experience Training that includes a briefing from staff regarding guidelines for use, required protective gear and detailed user instructions.
How do I make a reservation?Reservations can be made on our website (Book Now) or calling 423-591-5654
How early should I arrive?If you have a reservation, please arrive 20-30 minutes prior to your scheduled reservation. For any VR experience, 10-15 is sufficient. If you do not have a reservation, we cannot guarantee availability, so wait times may vary.
What should I wear?For land activities: comfortable, flexible clothing and closed toed shoes (excluding some, not all, of the virtual reality machines- ask for specifics). For Swincar we highly recommend long pants (not shorts). For water activities we recommend athletic swimwear and bringing a change of clothing.
Am I expected to tip my Adventure Guide?If you enjoyed your adventure, we love when you share your feedback with us on social media, such as Facebook, or Trip Advisor!
At Adventure Sports Innovation, gratuities are neither expected nor required, but are always appreciated.
If you’ve had service that’s gone above and beyond your expectations feel free to tip your Adventure Guide directly, or you can ask a staff member to add your contribution to the “Team Tips” jar, which is used to fund outings and activities for our staff.

Does ASI offer Memberships?Yes!  We have designed three types of membership programs.

1) The Multi-Adventure Membership provides a discount on ALL ASI experiences, trainings and rentals.

2) The Personal Transport Adventure Membership provides discounts on training and rentals of our full line of personal transport devices.

3) The Rent-To-Own PTD Membership provides allows you to rent equipment from ASI at deep discounts, plus it lets you apply part of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle.

Our Adventure membership programs are designed for those who want to use all or some of ASI’s innovative products on a frequent basis and learn from our expert trainers, while benefiting from discounted pricing on ASI experiences.

Benefits include:

  • 40% discounts on membership specific rentals
  • 40% discounts on beginner, intermediate and Masterclass level training
  • 15% discounts on private parties and events
  • 15% Friends and Family discounts for ASI experiences
  • ASI branded high-quality T-Shirt
  • Invitations to participate in competitions and meet-ups
  • Invitations to members-only events, such as demo product testings
  • Newsletter just for members

Costs:

Individual memberships start at $30 per month for Multi Adventure, or just $20 per month for Personal Transport memberships.

Discounted membership pricing available for families.

Value:  Your membership pays for itself after just 2 experiences per month

Rent-To-Own PTD Membership:

ASI’s rent-to-own Personal Transport Device (PTD) membership program provides very steep discounts on rentals for a one, two or three month time period, allowing you to use and practice on ASI gear, while you save money to purchase your desired product.   If you meet your rental goals, we will apply a portion of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle.   Costs: Pricing varies depending on desired equipment and time frames.

For more details, please come by our store, or call (423) 591-5654.

Do you have showers/changing rooms?We do have a limited number of changing rooms, there are no showers on-site.
Do you have lockers for personal items? Lockers for wallets, small purses, shoes, and cell phones are available for rent.
Can I buy gear at your store?As authorized dealers for certain products, a variety of gear and novelty items will be available for purchase. An on-site gift shop will include selected ASI branded merchandise.
Where do I park?Public parking lots are available surrounding Coolidge Park and Frazier Avenue. Click here to view our parking map.
Is my activity rain or shine?Most experiences are rain or shine unless otherwise noted.
What is the Refund Policy?ASI allows for cancellation with a full refund up until 10-days before your scheduled activity. ASI allows for rescheduling up until 3-days before your scheduled activity. If ASI cancels due to inclement weather or otherwise, rescheduling of activity is at your convenience for up to 12 months. ASI reserves the right to cancel rentals and tours due to inclement weather or product servicing.
Can I book private party tours?Group sales and tours are handled on an individual basis. Please call the store for more information.
Can you come to my property (Lake or Land)?Group sales and tours are handled on in individual basis. Please call the store for more information.
MAKE SURE YOUR “SHARE” IS PUBLIC SO WE CAN SEE YOU.
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