What do our customers say about us?
Is it safe for my children? While many of our experiences were designed for adults and young adults, adventurous older kids are welcome too! ASI takes many precautions to make our experiences as safe as possible for all guests, including requiring various safety gear at all times, and providing detailed safety briefings before adventures and training on safe practices. As with any physical activity, participants are responsible for their own safety, and therefore we have set some minimum ages for key activities.
Virtual reality experiences are great for most ages! We do require a minimum height of 36 inches, and parental supervision for children ages 6-12.
- Land and Water outdoor experiences at ASI are designed for individuals 12 years old and older (or 58”inches tall for the Kymera bodyboard).
- Personal Transport Device trainings in our experience room are designed for ages 9 and older. (younger guests only with parental supervision at all time)
- Swincar guided tours are for licensed drivers 18 years and older.
Note: ALL experiences require a signed waiver, with a parent/guardian signature for guests younger than age 18.
Do you offer gift cards?Yes, you can buy gift cards (click here), or in the In-store section of our homepage, or at the storefront. The minimum purchase is $10.
What training do you provide?All participants are provided an Experience Training that includes a briefing from staff regarding guidelines for use, required protective gear and detailed user instructions.
How do I make a reservation?Reservations can be made on our website (Book Now) or calling 423-591-5654
How early should I arrive?If you have a reservation, please arrive 20-30 minutes prior to your scheduled reservation. For any VR experience, 10-15 is sufficient. If you do not have a reservation, we cannot guarantee availability, so wait times may vary.
What should I wear?For land activities: comfortable, flexible clothing and closed toed shoes (excluding some, not all, of the virtual reality machines- ask for specifics). For Swincar we highly recommend long pants (not shorts). For water activities we recommend athletic swimwear and bringing a change of clothing.
Am I expected to tip my Adventure Guide?If you enjoyed your adventure, we love when you share your feedback with us on social media, such as Facebook, or Trip Advisor!
At Adventure Sports Innovation, gratuities are neither expected nor required, but are always appreciated.
If you’ve had service that’s gone above and beyond your expectations feel free to tip your Adventure Guide directly, or you can ask a staff member to add your contribution to the “Team Tips” jar, which is used to fund outings and activities for our staff.
Do you have showers/changing rooms?We do have a limited number of changing rooms, there are no showers on-site.
Do you have lockers for personal items? Lockers for wallets, small purses, shoes, and cell phones are available for rent.
Can I buy gear at your store?Yes. An on-site gift shop also includes selected ASI branded merchandise.
Where do I park?
Public parking lots are available surrounding Coolidge Park and Frazier Avenue. Click here
to view our parking map.
Can I book private parties or group activities?Yes! We offer customized group events, for all types of celebrations (birthdays, anniversaries, family gatherings, etc.) as well as corporate outings and team building events. You can call at (426)591-5654 or email us at firstname.lastname@example.org. We even offer now special “Glow” parties !
Where can I find the activities waiver?The person making the reservation receives an email with a link to complete the waivers online. If more than one party in the reservation, at the end of the waiver, s/he can include the email(s) of the other participant(s), and they will get a email with their waivers.
Should there be any issue, you can click here
to access a pdf of the waiver. Sending back a signed electronic version via email to email@example.com works best. Alternatively, you may print the form, sign it and send us back a scanned version or a photo of all pages, or bring it with you to hand it before your activity.
Is my activity rain or shine?Most experiences are rain or shine unless otherwise noted.
What is the Refund Policy?ASI allows for cancellation with a full refund up until 10-days before your scheduled activity. ASI allows for rescheduling up until 3-days before your scheduled activity. If ASI cancels due to inclement weather or otherwise, rescheduling of activity is at your convenience for up to 12 months. ASI reserves the right to cancel rentals and tours due to inclement weather or product servicing. For sales of products, we offer refunds within 15 days & store credit for 45 days, both assuming the packaging is unopened and the item is unused.
Does ASI offer Memberships?Yes! We have designed three types of membership programs.
1) The Multi-Adventure Membership provides a discount on ALL ASI experiences, trainings and rentals.
2) The Personal Transport Adventure Membership provides discounts on training and rentals of our full line of personal transport devices.
3) The Rent-To-Own PTD Membership provides allows you to rent equipment from ASI at deep discounts, plus it lets you apply part of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle.
Our Adventure membership programs are designed for those who want to use all or some of ASI’s innovative products on a frequent basis and learn from our expert trainers, while benefiting from discounted pricing on ASI experiences.
- 40% discounts on membership specific rentals
- 40% discounts on beginner, intermediate and Masterclass level training
- 15% discounts on private parties and events
- 15% Friends and Family discounts for ASI experiences
- ASI branded high-quality T-Shirt
- Invitations to participate in competitions and meet-ups
- Invitations to members-only events, such as demo product testings
- Newsletter just for members
Individual memberships start at $30 per month for Multi Adventure, or just $20 per month for Personal Transport memberships.
Discounted membership pricing available for families.
Value: Your membership pays for itself after just 2 experiences per month
Rent-To-Own PTD Membership:
ASI’s rent-to-own Personal Transport Device (PTD) membership program provides very steep discounts on rentals for a one, two or three month time period, allowing you to use and practice on ASI gear, while you save money to purchase your desired product. If you meet your rental goals, we will apply a portion of your rental fees toward the purchase of a select product, such as a Solowheel Glide 3 electric unicycle. Costs: Pricing varies depending on desired equipment and time frames.
For more details, please come by our store, or call (423) 591-5654.
Can you come to my property (Lake or Land)?Group sales and tours are handled on in individual basis. Please call the store (423)591-5654 or email us at firstname.lastname@example.org for more information.